For customer support, email service@pelverra.com or call +8657185121219 during our service hours. Please include your order number when your request relates to an order.

Monday–Friday, 9:00 AM–6:00 PM

• Product details, materials, dimensions, care, or availability
• Order status, shipping updates, address correction requests, or tracking questions
• Return, refund, damaged-item, defective-item, or incorrect-item requests
• Payment and checkout questions

For faster assistance, please provide the name used on the order, your order number, the item involved, and a concise description of the issue. For damaged or incorrect items, include clear photos of the item, packaging, and shipping label where relevant.

Workstation 1, Room 237, Building 2, No. 23 Taishan Road, Export Processing Zone, Baiyang Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province, China