FAQ

pelverra™ · Customer Care

Frequently Asked Questions

Quick answers about ordering, payment, shipping, returns, and customer support.

OrdersShippingReturns & refunds

What does pelverra™ sell?

pelverra™ offers practical items for home living, including useful everyday household and home-organization products. Current product details, dimensions, materials, care information, and availability are listed on each product page.

How do I place an order?

Select the product and available options, add it to your cart, and complete checkout using the payment methods shown at checkout.

Can I change or cancel an order?

Contact us as soon as possible. We cannot guarantee changes or cancellation once processing or fulfillment has begun.

How will I know my order shipped?

When tracking is available, a shipping confirmation with tracking details will be sent to the email used for the order.

What if tracking is delayed?

Carrier scans can take time to update. If tracking remains unchanged for an unusual period, contact us and we will help review the shipment.

Can I return an item?

Eligible returns are handled under our Return & Refund Policy. Contact customer service before sending anything back.

How are refunds issued?

Approved refunds are generally returned to the original payment method. Bank or card processing times vary.

Need more help?

Questions may be sent to service@pelverra.com or raised by phone at +8657185121219. Please include your order number when your question concerns an existing order.

Business information

pelverra™

Website: pelverra.com

Legal company: Hangzhou Kunlan Network Technology Co., Ltd.

Owner: Yuan Zhicheng

Email: service@pelverra.com

Phone: +8657185121219

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

Address: Workstation 1, Room 237, Building 2, No. 23 Taishan Road, Export Processing Zone, Baiyang Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province, China

Last updated: September 29, 2026